Terms & Conditions

It's important that you read and understand our terms and conditions prior to making using any of our services - if you have any questions please contact us.
1- i-Learner is an agency that introduces pupils to self employed driving instructors quality approved by the DVSA. Any contact is therefore between the pupil and instructor.

2- As the lesson cost is the driving instructors income, we ask that you give your instructor two clear days notice of cancellation/ reschedule of a lesson.

3- Lessons changed/cancelled with less notice may be charged for as this represents a loss of income and does not allow for the lesson to be resold.

4- Although your instructor will make every effort to arrive at the lesson start time, the nature of his/her work means that events beyond his/her control may require them to occasionally reschedule or cancel a lesson at short notice.

5- Very rarely and in the interest of road safety, the instructor may withhold the use of his/her car for the driving test if in his/her opinion a pupil is not able to independently control the car safely.

6- All practical driving tests are 3 hour bookings. This allows for pre-test practice and arrive at the test centre. In the event of a cancelled test by the driving standards agency, the pupil will be liable for the test fee due to the instructor.

7- i-learner reserve the rights to alter or amend the terms and conditions, fees and requirements. It is your responsibility to clarify any points that you do not understand.

8- Driving lesson fees are payable in advance, at latest on the day of the lesson. All intensive courses, block bookings, theory and practical tests have to be paid in advance. i-learner reserve the rights to cancel any tests that have not been paid for in advance.

9- Our instructors are registered with the DVSA and our tuition cars are smoke free, dual controlled vehicles properly registered and licensed.

10- All intensive courses require a 20% deposit with the balance due 7 days before the start date of the course. 10% cancellation fee will apply.

11- All block bookings must be paid in full to receive the discounted rate.

12- All block bookings and intensive courses must be used/completed within a 6 month period. Otherwise they will expire. (excluding covid-19 restrictions)

 

COVID-19 TERMS AND CONDITIONS:

1- Please make sure you wash your hands before and after every driving lesson.

2- Please inform us as soon as possible if you or anyone you have been in contact with has COVID-19 or any symptoms. To keep everyone safe we need to work together and be open and honest.

3- Masks and Gloves must be worn during driving lessons.

4- Windows will be left open to help with ventilation inside the car. (Only slightly if it is raining)

5- You can provide your own mask and gloves for each driving lesson. Alternatively we can provide these for you for each lesson for a charge of £1. (That includes both)

6- The car you learn in will be disinfected before and after each driving lesson.